An urgent warning has been issued to millions of iPhone and Android users by O2, urging them to be cautious of a new scam targeting UK customers. The fraudulent message being circulated claims that users’ SIM cards are on the verge of deactivation due to their failure to accept updated Terms and Conditions. The scam employs urgent language and appears to originate from an official O2 number, making it challenging to distinguish as a fake.
For individuals with O2 SIM cards, it is essential to remain vigilant. The deceptive message states, “O2UK: IMPORTANT: Your SIM Card(s) will be inactive on 04/06/2026, because you have NOT signed our Terms and Conditions. Logon to sign.” In addition to the deactivation threat, the message contains a link that directs recipients to a counterfeit website aimed at extracting personal information. Scammers may use this information to breach MyO2 accounts and potentially gain access to other online accounts using stolen passwords.
Recipients of messages claiming their O2 SIM cards are expiring are advised not to click on any links. Instead, they should verify the message’s authenticity by accessing their accounts through the official O2 website or app, or by contacting the network directly.
Murray Mackenzie, Director of Fraud Prevention at Virgin Media O2, emphasized the increasing sophistication of scammers. He highlighted the use of persuasive and urgent requests alongside realistic fake websites as tactics employed by scammers to deceive victims.
To assist customers in safeguarding themselves, O2 has provided the following guidance:
– O2 will never send texts requesting customers to accept new Terms and Conditions or threatening SIM deactivation.
– Exercise caution with messages containing urgent or threatening language designed to induce quick action.
– Be wary of unexpected messages from unfamiliar numbers; genuine O2 messages typically appear under a verified “O2” sender name.
– Refrain from clicking on links in unsolicited texts; instead, directly access the MyO2 app or call 202 from an O2 phone to validate requests.
– If you have unknowingly entered login details on a suspicious link, promptly change your password to secure your account.
